Grievances, academic and non academic should be raised and settled promptly, a grievance shall be raised as soon as the event occurs or the student gains knowledge of it and in no event more than 30 days after the event occurred.
Level 1: if a complaint cannot be resolved informally, the student may file a written grievance following a written response from North America Technical Institute administrative official. The written grievance is filed with the Campus Director and shall contain the name of the complainant, the date of the filing, and a brief, specific description of the grievance and the redress sought. The Campus Director shall provide a written response to the student typically within thirty days of receipt, unless the situation requires additional research or investigation. All discrimination or sexual harassment matters should be brought immediately to the attention of the President.
Level 2: if not satisfied with the grievance disposition at Level 1, the student may file a written grievance with the Institute President within thirty days of receipt of the written decision from the Level 1 official. The written grievance shall contain the name of the complainant, the date of the filing, a brief, specific description of the grievance and the redress sought, and the results of the disposition of the grievance at Level 1. The President will contact the student upon receipt of the written grievance and will issue a written response typically within thirty days of receipt, unless the situation requires additional research or investigation.
Level 3: if not satisfied with the grievance disposition at Level 2, the student may
file a formal complaint with the State Council for Higher Education in Virginia (SCHEV): https://schev.edu/index/students-and-parents/resources/student-complaints. SCHEV’s contact information is printed below and on page two in this catalog.
A student will not be subject to unfair actions as a result of his or her initiation of a complaint proceeding.
NATI adheres fully to Virginia State Approving Agency (SAA) Grievance Policy. SAA is the approving authority of education and training programs for Virginia. SAA office investigates complaints of GI Bill ® beneficiaries. SAA Grievance Policy states, “while most complaints should initially follow the school grievance policy, if the situation cannot be resolved at the school, the beneficiary should contact our office via email saa@dvs.virginia.gov.”
GI Bill® is a registered trademark of the U.S Department of Veterans Affairs (VA). More information about education benefits offered by VA is available at the official U.S. government Webs site at http://www.benefis.va.gov/gibill.”